Ask Ektelon

Frequently Asked Questions
General Info
	What is your Racquetball Racquet Warranty?
	If I have a defective racquet what should I do?
	How can I apply for a job with Ektelon?
	Can you switch hands with the racquet during play?
	I just bought the O3 Blue from a dealer. On the side of the racquet it says "short side". What does this mean? Why is the O3 Blue not listed on your wesite.
	I would like to become a Ektelon authorized dealer. What are the requirements?
	Where can I get extra nosepieces for the Ektelon Eyewear?
	How do I prevent eyewear from fogging?
Product
	What is the actual size of a SS grip size and XS grip size?
	How can I figure out my glove size with Ektelon?
	How can I be sure that the product I purchase is genuine Ektelon product?
	I bought a new 03 red racquet off of ebay. Does it still carry the 1 year warranty?
	Same strings keep breaking on my Ektelon black after 4-5 weeks of play, I play about 5 days a week. I am using Lightning XX-16 string at a 32 lbs. Should I be using a different string for longer play or change the string tension or is the person stringing my racquet doing something wrong?
	Wht is the best way to keep a glove clean without ruining the tack/leather?
	What do the varying numbers on a racquet's power rating mean? Does it relate to the speed of the ball off of the racquet or something else?
	How does Ektelon determine the power level of a racquet?
	When are the new EX03 racquets (specifically the EX03 Black) expected to be released to the general public? Thank you
	What is the difference between the O3 Speedport Camo and the O3 Speedport Red?
	What is the meaning of the new handle grip size "SSR"?
	What is the factory string tension on the O3 Black?
	The grip on my racquet is wearing down, should i simply slide a wrap type grip over it or replace the grip?
	Ektelon has 3 grip sizes, SS, SSR, SM for the new EXO3 racquets. Is SS the smallest size grip size? How do these grip sizes compare to other racquet manufacturer grips?
	Can I get extra power plugs for my racquet?
	How many feet of string do I need to string an Ektelon racquet?
	Where can I get my racquet regripped?
	Can I get ektelon strings in reels?
	Does Ektelon make Wide Width (EE) Racquetball shoes with gum sole?
	What is the difference between SM and SS grip sizes?
	What is the difference between the O3 Blue and the O3 Blue II?
	Does Ektelon Speed eyewear (clear, amber, and black lenses) have UV protection? It is important to me that the black lens has UV protection since I will be wearing it outdoors in the sun. Thank you!!
	Where can I purchase Ektelon handball gloves online?
Instruction
	How often should I restring my racquet?
	Do I need a glove to play racquetball?
	Do I need to wear protective eyewear to play racquetball?
	How often should you replace the actual ball you play with. We play for about 2 hours a week - I say we should use a new ball each time - my opponent says you should play the ball until it has noticeably less bounce. Who's right?
	Is it true that the higher the string tension the faster the strings break?
	How do you determine the proper grip size?
	In a racquetball match, how does a player indicate they are not ready to receive the serve?
	While playing, my opponent's ball hits front wall then bounces back off the front wall. Can the ball hit the floor before I return it to the front wall?
	What is the proper method to install an ektelon dampener?
	What's the best way to increase the grip size?
	What happens if the ball strikes the person that hits it during a rally?
	Where do I find stringing instructions for Ektelon RG racquet?
Sponsorships
	How can I become a member of Team Ektelon?
	What are the different levels of sponsorships and what does each level entail?
	I accepted my sponsorship agreement and received a Bronze Level Sponsorship Package. Where do I place my order for my equipment?
	I recently completed an application for sponsorship, submitted it, but was unsure if it transmitted. How can I make certain it reached its destination?
Orders & Warranty
	What is your Racquetball Racquet Warranty?
	I have an O3 Red and the frame is cracked. Can I get a replacement?
	If I have a ball that cracked during play and still has some of the logo on it, do I send it back to you or the retailer?
	Where do I send a broken ball to honor your racquetball guarantee?
	What is your footwear warranty?
Club Ektelon
	How do I receive reward points for purchases made via the R.S. athletics EktelonGear.com website?
	Where can I find the Official Ektelon Fan Page?