EKTELON WARRANTY POLICY

  • Due to the nature of the game, Ektelon racquets are not unconditionally warranted against breakage/cracks.
  • Ektelon does provide a limited warranty for a period of 12 months from the date of purchase to replace, at Ektelon’s option, racquetball racquets which are defective in material of workmanship and which can cause breakage during normal use.
  • This limited warranty does not apply to any condition caused by negligence, abuse or error in maintenance or handling of the racquet (including damage caused by faulty stringing or faulty repair performed by purchaser or any third party), nor does it apply to any string breakage.
  • A warranty claim will not be processed without proof of purchase within 12 months and product registration at www.Ektelon.com
  • Warranties valid for purchases through Authorized Dealers ONLY

 
NOT covered under the Ektelon Warranty Policy:
 
IMPACT DAMAGE

  • Frame cracks/fractures accompanied by dents, flat spots or sweat scratches are considered customer abuse and as evidence of strong impact on hard surface or sharp corner.

MULTIPLE CRACKS

  • Defective production process or lack of material usually cause single breaks.
  • Multiple breakages (two or more of two) usually to be considered as racquet abuse.

EXCESSIVE WEAR

  • Usually, breakages caused by manufacturing defect occur during the first period of use, so excessive wear of frame associated with cracks/breaks is generally considered within the standard durability of the racquet.
  • A worn bumper/grommet strip on a non-broken racquet is not an abuse; just replace it with an original Ektelon spare part.

STRING BREAKAGE

  • String breakage is not covered under EKTELON warranty policy.

FOOTWEAR

  • Due to the nature of the game, Ektelon Footwear is not unconditionally warranted against wear and tear
  • Ektelon does provide a limited warranty for a period of 6 months from the date of purchase to replace, at EKTELON’s option, footwear which is defective in material or workmanship under normal use.
  • This limited warranty applies only to the 1) Premature wear through of the outsole to the midsole of T22 footwear models and/or 2) seam separation due workmanship and not excessive wear of T22 footwear models

BALLS

  • Double Back Guarantee
  • If any ball breaks before the label wears off, Ektelon will replace it with 2 new balls
  • We will only replace Ektelon Classic, Premium Select, and Fireballs. We will not replace prior model racquetballs.

GLOVES

  • Ektelon Gloves are not covered under warranty

EYEWEAR

  • Ektelon eyewear are not covered under warranty

 
Contact Information By Mail:
Ektelon 17110 Marcy Street, LL02
Omaha, NE 68118

By Phone: 1-402-884-7600

Warrany Return:
Ektelon One Advantage Court
Bordentown, NJ 08505
All warranties will not be processed without an RA#.  THE FORM BELOW MUST BE FILLED OUT ACCURATELY AND SUBMITTED BEFORE AN RA# CAN BE ISSUED.

Warranty Policies:

  • A Warranty Return will not be processed without Proof of Purchase.  
  • A Proof of Purchase must fall between:  12 months for racquets, 6 months for footwear.
  • If the racquet that you are returning is no longer available, then a comparable racquet will be shipped, should your racquet be covered under warranty.
  • All information must be completed accurately or warranty claim will be denied.
  • Upon completion and submission of the return form, you will receive an email confirmation with a Return Authorization Number that your claim is being processed. 
  • A Return Authorization Number is needed to process your Claim.  
  • Please do not ship the product until you receive your RA#.  Once the Ektelon Warranty Department receives the damaged product, an inspection will be conducted and you will be notified by email of the claim status.

 

**It is Ektelon’s policy that all Warranty Claims must be submitted by completely filling out the form below.  All calls to customer service regarding Warranties will be referred to the below. **

Please allow 24-48 hours for processing.

Warranty Claim

Fill out the form below.