EKTELON LIMITED RETURNS POLICY -Extremely effective, high-quality assurance standards are employed by Ektelon to ensure that all of our products are manufactured for optimum performance. Claims for warranty returns will be accepted from authorized Ektelon dealers only.
If you are a consumer, please contact the dealer you purchased the product for assitance. In the event that an authorized Ektelon dealer deems one of our products to be defective, the following policies have been established to handle such occurances.
RACQUET FRAME AND FOOTWEAR LIMITED RETURN POLICY
Ektelon maintains that its racquet frames and footwear are free from defects in materials and workmanship under normal use. However, for a period of one (1) year for Racquets and (6) six months for Footwear, from the date of purchase by the original retail customer from an authorized Ektelon dealer, Ektelon will repair or replace, at its discretion, any frame or shoe if found defective provided the defective product falls within the established limited warranty period and guidelines outlined in this section. Any frame or shoe repaired or furnished as a replacement under this policy will be covered by the policy only for the remainder of the original warranty period. THIS POLICY DOES NOT APPLY TO ANY CONDITION CAUSED BY NEGLIGENCE, ABUSE OR ERROR IN MAINTENANCE OR HANDLING (INCLUDING DAMAGE CAUSED BY FAULTY STRINGING OR FAULTY REPAIRS PERFORMED BY PURCHASER OR ANY THIRD PARTY). THIS POLICY DOES NOT APPLY TO THE STRINGS OF ANY RACQUET. EKTELON'S LIMITED RACQUET FRAME AND FOOTWEAR POLICY IS IN LIEU OF ALL OTHER POLICIES EXPRESSED OR IMPLIED AND ALL OTHER POLICIES INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. IN NO EVENT SHALL EKTELON BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR KIND WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. INCLUDING, WITHOUT LIMITATION, INJURY OR DAMAGE TO PERSONS OR PROPERTY.
Some states do not allow limitations of implied warranties or incidental and consequential damages, so the above limitations and exclusions may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state.
DEALER RETURNS POLICIES AND PROCEEDURES
Ektelon policies to our authorized dealers are under the same terms and conditions as warranted to the consumer, except that an approved dealer policy shall be deemed to commence at the date of invoice. If your warranty claim is approved and the specific product model you claimed is discontinued or no longer available, a comparable product model will be shipped based on Ektelon's discretion. All Warranty claims must be submitted with a proof or purchase receipt from the customer or dealer vailidation and pictures (minimum of two including full product image and close-up of defective area) of the defective product unless prior approval is granted from Ektelon. Upon completion and submission of your claim, you will receive an email confirmation with a Return Authorization Number that your claim is being processed.
Additional questions or inquiries regarding warranty returns must be submitted to email@example.com.
PRODUCT WARRANTY GUIDELINES
RACQUETS - Due to the nature of the game, Ektelon racquets are not unconditionally warranted against breakage/cracks. The following guidelines will result in a racquet to be replaced.
Frame crack without excessive wear
Racquet Handle or Shaft damage
NOT COVERED UNDER THE EKTELON WARRANTY POLICY:
INWARD FRAME CRACKING
RACQUET BUTT CAP
ADDITIONAL INFORMATION AND EXCEPTIONS
Ektelon reserves the right to request that the product be sent to us for further evaluation at Dealers expense. Additional questions or inquiries regarding warranty returns must be submitted to firstname.lastname@example.org.
**It is Ektelon’s policy that all Warranty Claims must be submitted by completely filling out the form below. All calls to customer service regarding Warranties will be referred to the below. **
Please allow 24-48 hours for processing.